If you notice one item is missing, please check the rest of the order to ensure it is the only item missing. We ask that you open and inspect all packages as soon as possible in order to verify your complete order's condition and accuracy, and to notify us as soon as you discover an issue. Send us the picture in an email along with details of what exactly is missing or incorrect. (Of the thousands of orders we process each month we typically maintain a 99.8% accuracy rate.) If we have sent you the wrong product or you are missing a product or products from your order, please remove all items from the packaging, spread them out so all items are visible, include the packing slip that arrived in the box (particularly the bottom portion of the packing slip which contains the initials of the individuals who picked and packed your order) and take a picture. The email address you provide may be used to send you information, respond to inquiries and/or other requests or questions.Īt Brilliant Vinyl we strive to fulfill orders as quickly as possible with 100% accuracy, but we are only human and occasionally make mistakes. All returns received WITHOUT AN RMA# may be honored subject to a 15% fee or may be refused outright.Please remember, refunds to credit cards may take 3-5 business days to show up on your account.
All sales of clearance/imperfect/closeout items, equipment (printers, cutters, heat presses, etc.) and face masks are final and are not eligible for return.
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To calculate the amount we will deduct for a return label, put the exact items in the shopping cart and use the shipping calculator on our website to estimate shipping to your state and zip code. If you received "Free Shipping" the actual outbound shipping charges as calculated by the carrier will be deducted from your refund. The outbound shipping fee will be on your order receipt.
Returns must be received within 30 days of the date we shipped the item to you.For all items that are in the proper condition, we will process a refund less all shipping charges, within one to two business days.Upon receiving the returned items, we will inspect them to make sure they are in new, unused, and unaltered condition.To be eligible for return, items must be in new, unused, and unaltered condition.Once you have your RMA#, please write it on the outside of the return packaging and return the products in new, unused and unaltered condition for a refund. We will be happy to help process an exchange for different products and to provide you with a Return Merchandise Authorization Number (RMA#) if you would like to return all or part of your order. If for any reason you are not satisfied with your purchase, please contact us within 30 days of receipt of your order so we may take steps to satisfy you. Orders that have already shipped are subject to our Return Policy. If your order has already shipped, cancellation is not an option. If you need to cancel an order, please send an email to or call us at 1-67.
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